Returns & refunds

We replace, at our cost

If any of the following happens, we cover it entirely:

• ·The item arrived damaged, or its seal was already broken
• ·We sent the wrong product, variant or quantity
• ·The item is past its expiry date, or too close to it to use
• ·An item is missing from the parcel

What cannot be returned

For hygiene and safety reasons, intimate products that have been opened or unsealed cannot be returned or exchanged, even if unused. This is standard across this category and it protects the next customer as much as it protects you.

Sealed, unopened items in their original packaging can be returned within 3 days of delivery if you have changed your mind. Return delivery on a change-of-mind return is paid by you.

How to start a return

Message our WhatsApp number or email hello@example.com within 3 days of delivery with your order number, the mobile number you ordered with, and a photo of the item and its packaging.

We will confirm what to do next the same day. Do not send anything back before we confirm — we will arrange the courier pickup ourselves where a return is needed.

How refunds are paid

Once a returned item reaches us and is checked, or once we accept a damaged-goods claim, the refund is issued within 7 working days.

Cash on delivery orders are refunded by bank transfer or JazzCash to an account in your name — we will ask you for the details at that point. JazzCash payments are refunded to the account they came from. We do not issue store credit unless you would prefer it.

Cancelling before dispatch

An order can be cancelled at no cost any time before it is dispatched. Message us as soon as you can, and if you paid by JazzCash the full amount is refunded within 7 working days.