Contact us
Last updated 15 August 2026
A real person answers. If your question is about an order you have already placed, have your order number to hand and we can look it up immediately.
WhatsApp — fastest
Message our WhatsApp number. This is the quickest way to reach us and the one most customers use. Messages sent outside support hours are answered first thing the next morning.
Write to hello@example.com. We aim to reply within one working day. Email is best for anything that needs a written record — a refund, a billing question, or a privacy request.
Phone
Call our support number during support hours, every day 10am to 10pm PKT.
Already ordered?
You do not need to contact us to check on an order. Enter your order number and the mobile number you ordered with on the order tracking page and you will see its current status straight away.
What we will never do
We will never call or message you asking for a bank PIN, an OTP, a card number or a JazzCash MPIN. Cash on delivery is paid to the rider at your door, in cash. If anyone contacts you claiming to be from MyCondomStore and asks for any of those, it is not us — please report it to us.
Still need a hand? Contact us or track your order.